Privacy Policy

Last Updated: February 9, 2025

Flowmesh ("we," "us," or "our") operates flowmesh.sbs (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or masterclasses
Subscribe to newsletters or communications
Contact us with inquiries
Participate in surveys or promotions

This information may include:

Name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment information (processed through third-party payment processors)
Profile information and preferences
Communications and correspondence with us

Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

Log data (IP address, browser type, operating system)
Device information (device type, unique device identifiers)
Usage data (pages viewed, time spent, navigation paths)
Cookies and similar tracking technologies
Location data (with your permission)

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service
To process enrollments and deliver course content
To process payments and transactions
To communicate with you about your account and updates
To send promotional materials and marketing communications (with your consent)
To respond to your inquiries and provide customer support
To personalize your experience and recommend relevant content
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms

Sharing Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment processing
Data storage and hosting
Email delivery and communication services
Analytics and performance monitoring
Customer support and help desk services

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities, including:

To comply with legal processes or governmental requests
To protect our rights, property, or safety
To investigate potential violations of our terms
To prevent fraud or security issues

With Your Consent

We may share your information for other purposes with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files placed on your device.

We use the following types of cookies:

Essential Cookies: Required for the Service to function properly
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how users interact with the Service
Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us.

Deletion

You may request deletion of your personal information, subject to certain exceptions required by law or legitimate business purposes.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Opt-Out

You can opt out of receiving marketing communications by following the unsubscribe instructions in those messages or updating your account preferences.

Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at contact@flowmesh.sbs.

Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy.

We will notify you of significant changes by:

Posting a notice on the Service
Sending an email to the address associated with your account
Providing notice through other communication channels

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Flowmesh
7201-7833 Angler Line
Dover Centre, ON N0P 1L0
Canada

Email: contact@flowmesh.sbs
Phone: +1 249 888 9690

This Privacy Policy is effective as of the date stated above and applies to all users of the Service.